How can I be sure in the quality of the Products you offer?
Our primary concern is to offer a High quality of Herbal Products.
The logic is very simple: the better the quality of goods is, the more customers we have. Thus we are very attentive and selective in the choice of the supplier, the quality of goods is thoroughly tested and the documentation is closely checked. The medications are manufactured in India by an Indian state licensed, Indian FDA approved company.
What is the Expiry of the Products?
The expiry date is mentioned on each Product. It is different for different batches. The shelf life is 2 years from the date of manufacture and would differ from batch to batch depending on when they were manufactured.
How to Order?
What should I do to order from you?
NOTE: We only accept orders placed on the website. We do not accept orders over the phone. So be aware from such kind of phone calls or Voice calls.
If you wish to order a product from us you are to do the following:
- Choose the product you want to purchase by clicking “Buy now” button
- Choose the quantity of product you wish to buy
- Click “Checkout”
- Fill in the order information required
- Check all the fields, product quantity and press the “Submit transaction” button
If the order is accepted you will see the notification on the screen and the order confirmation message will be automatically sent to the e-mail address you specify. This message is very important, in case you do not receive it within 10 minutes, let us know and we will resend it. This message can be downloaded from your account section.
Payment related Questions
What payment method do you accept?
We accept major Credit / Debit Card, Bank Transfer and PayPal.
When will you actually post the charge?
The order procedure is executed in the following way:
- As soon as you fill in the form at the checkout page just press the “Submit” button, you will receive a mail containing your order details. No credit or Debit Card information have to entered.
- You will soon receive an E-mail for Payment instructions.
Note : We do not accept any payment directly on our store.
Shipping related Questions
Do you ship to my area?
The orders are shipped to almost all countries of the world, for the exception of some countries. If you do not find the country in our list then please contact us at firstname.lastname@example.org
Where the order are sent from?
The Products are manufactured in India, thus the orders are processed and sent out from there.
What packages do you use? Will I have to sign for the shipment?
Your privacy is very important for us. Your order will be sent in a discrete envelope or box.
Yes you need to sign to receive your order if you don’t want to sign then please provide your PO Box address during the checkout.
Will my order be shipped the same day I purchase?
The products we sell are in stock for immediate delivery. However we have to check your order first to make sure that the shipping information is correct, after that the product you have ordered is packed and only then it is sent out. All these procedures take about 1-2 days.
What are the shipping methods? When can I expect the delivery?
Currently we offer two shipping methods:
EMS Speed Post: The packages sent by this postal service can be tracked by the tracking number supplied after the order is shipped. See your account section. Please, note, however, that in some cases we reserve the right to send your order without a tracking number but with the same delivery time as it would be in case of Express Mail. This is done mostly in cases when we need to secure successful delivery to European countries and Canada.
DHL Express: The packages sent by this postal service can be tracked by the tracking number supplied after the order is shipped. See your account section.
Please, note that our company is not liable for extended delays due to the customs inspections of international mail.
Also, we shall not be liable for delays in deliveries due to mail disruptions during the Christmas and New Year celebration, natural disasters, strikes and other events which disrupt mailing process being beyond our control.
What are the shipping rates?
The shipping rates may vary depending on the shipping option you choose, country of destination, and the amount of products you order. To find out the shipping cost, add desired products to shopping cart, and proceed to checkout.
Can my order be delayed at customs?
If this happen, you’ll be informed. They ask the recipient to come and give a permission to examine the parcel. After that you should receive your products. If you have any problems with getting your order, please let us know and we will try to resolve the problem.
What if the package is damaged or something is missing?
In this case you should contact our support team and notify of the problem. We will either resend the package or refund your payment. See our Policies for more information.
Please note that, if your order consists of big quantity, the order will be sent in several packages.
How much will I have to pay if you reship the product?
We will reship the product free of charges. No additional charges will be placed.
The order has not been sent out yet. I need to change the shipping details. What should I do?
In your account section you can leave us a message to cancel the order or to change the shipping information.
How can I check the status of my order?
There are 2 options to do that:
Your bonus, the status of your recent order, the dispatch date and the approximate day of the delivery can be checked in your account section. To enter your account section you need to insert the order number, your e-mail address.
The tracking number can also be obtained from the same page.
I need to cancel the order. Please, advise.
Please check our Cancellation Policy.
Want to become our supplier and offer new products?
We will be glad to consider your proposal. Please send the details to our e-mail address email@example.com. Please, be informed that the products you offer should comply with the quality requirements and should come with the quality certificates.